The following 5 items apply to European Union customers only

1. European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

2. 14 Day Withdrawal Window

EU customers has 14 days to notify us of your intent to return. Once we have been notified you have 14 days to send back the item(s)

3. Outbound Shipping Cost Refunds

We will refund the original standard shipping charges. If you selected and paid for Express Shipping we will only refund the lowest standard shipping charge

4. Return Shipping Responsibility

EU customers are responsible for all return shipping costs to get the product back to us. There will be no refunds or credits for customer paid return shipping costs

5. How To Start a Request

You can initiate the return or cancellation via your account. Visit https://account.thecurlingstore.com