MOST ITEMS MAY BE RETURNED FOR EXCHANGE OR REFUND WITHIN 30 DAYS AFTER SHIPPING

REQUIREMENTS

• Items must be new, unused, and in original package.
• Items must include original receipt, packing slip, or your name and order #.
• Shipping and handling charges are not refundable.
• If you received free flat rate shipping for orders over $300 on your original order and items are returned and the order falls below $300.00 the flat rate shipping charge will be deducted from the refunded amount.
• For curling shoes only, we offer a 1 time free shipping on an exchange due to incorrect sizing in your original order. Customer is still responsible for shipping charges to get the shoes back to us. Offer available to Canada and USA customers only.
• We are happy to offer exchanges for incorrect sizing etc. but the $18.95 flat rate shipping fee will apply for exchange shipments.
• GOODS RETURNING TO CANADA FROM THE US:
• If you are returning our products or goods originating from Canada and have not undergone any enhancements, alterations, or changes from their original state, we kindly request your attention to the following details.
• Please instruct your courier to explicitly indicate "Canadian Goods Returning" or “CANADIAN ORIGIN” when dispatching the items.
• Additionally, ensure the use of the Harmonized Item Description and Coding System (HS Code 9814) during the shipment process.
• This specific information will greatly assist in facilitating a clear distinction during customs clearance, proper classification of the goods, and ultimately prevent any unnecessary additional payments.
• In any case where the above directives are not followed, and additional custom charges are incurred, we regret to inform you that these charges will be applied to your invoice.
• Your cooperation in adhering to these instructions will contribute to a smoother and more streamlined return process. Thank you for your understanding and assistance.
• It is not necessary to contact us prior to shipping your return/exchange item but if you have questions about the process you can email scott@curlingstore.com or you can call toll free 1-833-404-3400 or local 1-902-404-3400.
• Please send all returns to:

The Curling Store
50 Eileen Stubbs Ave #126
Dartmouth NS
B3B0M7
Canada