Return & Exchange Policy
MOST ITEMS MAY BE RETURNED FOR EXCHANGE OR REFUND WITHIN 30 DAYS AFTER SHIPPING
- Items must be new, unused, and in original package.
- Items must include original receipt, packing slip, or your name and order #.
- Shipping and handling charges are not refundable.
- If you received free flat rate shipping for orders over $300 on your original order and items are returned and the order falls below $300.00 the flat rate shipping charge will be deducted from the refunded amount.
- For curling shoes only, we offer a 1 time free shipping on an exchange due to incorrect sizing in your original order. Customer is still responsible for shipping charges to get the shoes back to us. Offer available to Canada and USA customers only.
- We are happy to offer exchanges for incorrect sizing etc. but the $18.95 flat rate shipping fee will apply for exchange shipments.
- USA customers must use USPS for returns and must indicate Return/Warranty on the return shipping.
- It is not necessary to contact us prior to shipping your return/exchange item but if you have questions about the process you can email firstname.lastname@example.org or you can call toll free 1-833-404-3400 or local 1-902-404-3400.
- Please send all returns to:
The Curling Store
50 Eileen Stubbs Ave #126
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