FLAT RATE

Shipments are primarily shipped using UPS, Purolator, and Fedex in Canada. We only use Canada Post/USPS for PO Boxes and for US orders so that we may collect duties for US Customs

A flat shipping rate of $18.95 + tax in Canadian dollars is charged for ground service on orders being delivered within Canada. If you would like faster delivery you have the option during checkout to select and pay for Express services.

A flat shipping rate of $19 USD is charged for ground service on orders being delivered within the US. US customers will not be billed duties upon delivery as US Customs duties are collected at check out. US customers may have additional taxes due upon delivery. 

The Curling Store will waive the flat rate shipping fee on purchases over $300.00 CAD for USA/Canada orders only. If items are returned and the order falls below $300.00 the flat rate shipping charge will be deducted from the refunded amount.

We now offer direct order/shipping to many countries in the EU, South Korea, Japan, Australia, and New Zealand. International customers not listed above can contact our store via email or phone to get a shipping quote. All import duties, taxes, brokerage and disbursement fees (if any) are the responsibility of the importer/purchaser. 

The Curling Store will waive the flat rate shipping fee on purchases over $300.00 CAD for USA/Canada orders only. If items are returned and the order falls below $300.00 the flat rate shipping charge will be deducted from the refunded amount.

*International customers are responsible for all customs / import duties.

ESTIMATED DELIVERY TIMES

Most orders arrive within 5-8 business days unless you have selected faster service. Periodically, shipping companies have issues that cause shipping delays such as poor weather, peak volumes etc that may delay your package. We can open service tickets to investigate the issue but we have little control over the shipping provider. We do not guarantee delivery times. Our goal is to get your package to the shipping company within 24 hours of your order.

Estimated delivery times apply to in-stock items only.

You may receive several shipments to fulfill the completion of your order. If your order contains a broom and shoes you will most likely receive two separate boxes.

RESTRICTIONS

Orders from Canada to PO Boxes can only be shipped via Canada Post. *

BACK ORDERS / DISCONTINUED ITEMS

In the event that a back ordered or discontinued item should be available for purchase on our website, you will be notified via email or phone within 24 hours (weekends and holidays excluded) to make an adjustment to your purchase.

If we receive no reply from you by phone or email within 5 business days, the remainder of the order (excluding the back ordered item(s), will be shipped and you will be refunded for the unavailable item(s).